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Understanding Clears the Air

Digital Library > Building and Inspiring an Organization > Communication, general “Understanding Clears the Air” Connect with nearly anyone more effectively and avoid unproductive heated discussions. When discussion sizzles and tempers flare, float this rule: "No one can make their point until they restate the last person’s point to his or her satisfaction," suggests author and consultant Stephen R. Covey….

Tips to Mesh Marketing, Sales, Service

Digital Library > Building and Inspiring an Organization > Teams “Tips to Mesh Marketing, Sales, Service” No department is an island, particularly marketing, sales and service. Without a dynamic mix of activities, companies are asking for trouble. Fallouts include: Red ink. Terrific marketing and weak sales will make your business poor. Demand isn’t everything; the "sell" has to be met…