Digital Library and Entrepreneur’s Resource Center Articles

Retain Customers by Helping Your Help Desk

17 Jun, 2015
Digital Library > Defining and Serving a Market > Customer service “Retain Customers by Helping Your Help Desk” Nothing is a bigger turn-off for customers than an unhelpful help desk. Shape ...

Replicating Retail Success

17 Jun, 2015
Digital Library > Building and Inspiring an Organization > Strategic planning “Replicating Retail Success” Melissa Warren and her business partner, Susan Southwick, own and operate Animal Spirit, a haven for pet ...

Reaching the Decision-Makers

17 Jun, 2015
Digital Library > Building and Inspiring an Organization > Networking “Reaching the Decision-Makers” Question: “Who are the decision-makers, and how do we get to them? Secondly, what are the real needs ...

Put Advice to the Test

17 Jun, 2015
Learn how to recognize wise counsel from your peers, mentors, partners and board — and reject everything else.

Put Your Money Where Your Mouth Is

17 Jun, 2015
Acting on your brand promise is a challenge because it requires change. This can mean answering the phone in a new way, introducing a new logo or restructuring your organization to ...

Put Some Teeth in Your Guarantee

17 Jun, 2015
Digital Library > Defining and Serving a Market > Customer service “Put Some Teeth in Your Guarantee” A well-crafted guarantee can boost everything from subscription rolls to Web revenues, so make ...

Profit-Sharing Options: Pros and Cons

17 Jun, 2015
Consider profit sharing as a way to keep employees happy, interested and motivated. Their personal "ownership" of your company will return rewards to everyone. Here we give you profit-sharing choices (other ...

Productivity Boosters

17 Jun, 2015
Working fast and smart: How to get more done in less time.

Preventing Ergonomic Problems

17 Jun, 2015
Good ergonomics makes for happier, healthier, more productive people and that translates into improved profits for your company.

Presentations That Persuade

17 Jun, 2015
Learn how to put a sharper edge on your influential abilities and push your listeners to action.