Time Is Money: Jay Jaffe Saves Both
Virtual office reduces commuting by 500 hours and slices real-estate bill by $280,000 annually.
Customer Service: A Powerful Growth Tool
Strategies to keep your customers clamoring for more.
How to Write an Operations Manual
A procedures manual for your company protects you from trusting too much in particular employees to operate your business, serves as a guide for new trainees, and provides an emergency recovery plan.
Persistence Pays Off: TV on the Web Wins Big
Dave Gardy badgered his partners — until they saw the light.
Get Inside Your Customers' Heads and Then Watch the Sales Roll In
Digital Library > Defining and Serving a Market > Sales techniques “Get Inside Your Customers’ Heads and Then Watch the Sales Roll In” Customer-focused selling means you must get into your customers’ heads, finding out what they are thinking and why, and get your sales process in sync with your customers’ buying process. The Eight Roles of Selling The Student….
Interactive Kiosks Keep You in Touch 24 X 7
Digital Library > Defining and Serving a Market > Electronic commerce “Interactive Kiosks Keep You in Touch 24 X 7” Interactive kiosks — such as bank ATMs or interactive point-of-sale displays — allow the sale of goods, distribution of information and the tracking of that data, all without having a person in the loop. And this technology is about to…
Tax Breaks Ahoy?
Keep your eyes open for proposed tax relief with the Small Business Works Act of 2001.
Balancing Cash Flow and Bigger Clients
Digital Library > Defining and Serving a Market > Market strategy “Balancing Cash Flow and Bigger Clients” Paul Baker and Todd Reifenrath started Chicago-based Webitects.com in February 1999 to lasso the burgeoning demand for Web-site design and Internet content management. However, Webitects may be giving away a lucrative component of its services: a software interface that allows clients to manage…