Sexual Harassment by Customers and Vendors

20 Aug, 2011
Educating employees isn't enough; you're also responsible for outsiders.

Saying 'No' to Doubling Growth Helps Staff Say 'Yes' to Family-Friendly Firm

20 Aug, 2011
Barbara Mulkey puts family first — and her business profits.

When Errors Are Not an Option

20 Aug, 2011
Digital Library > Operations and Technology > Inventory control “When Errors Are Not an Option” Alaskan Brewing Co. leveraged its biggest operational obstacle to develop impressive organizational muscle. The Juneau-based microbrewery, ...

Get to Know Your Customers with a Customer Profile

20 Aug, 2011
You can't sell your products and services if you don't know who your customers are. Interviewing and data mining can help you create customer profiles, target your marketing and increase sales.

The Quest for Quality

20 Aug, 2011
TQM may no longer be the flavor of the month, but it can still boost your productivity and profits.

Don't Put Me on Hold

20 Aug, 2011
Digital Library > Defining and Serving a Market > Customer service “Don’t Put Me on Hold” Speedy customer service is what consumers want from their online services, whether it’s a mortgage ...

What to Do With Your Excess Cash

20 Aug, 2011
Having too much cash on hand hardly seems like a problem. But unless you know how to evaluate the portfolio of possible projects, you may choose poorly.

Totally Outrageous Customer Service

20 Aug, 2011
Digital Library > Defining and Serving a Market > Customer service “Totally Outrageous Customer Service” Sometimes it pays to make sure your customers are satisfied. Grocery concern Stew Leonard’s received a ...

Focused Marketing Makes the Difference

20 Aug, 2011
Discovering the right marketing mix and knowing customers 'inside out' boosts sales a whopping 300% annually.

Preaching Prudence Creatively

20 Aug, 2011
Digital Library > Acquiring and Managing Finances > Financial analysis “Preaching Prudence Creatively” Another way to get employees to understand your cost structure is to make a game of it like ...