We’ve got your back: Team Quality Services

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Chris-StrawWith only 10 employees at its headquarters office in Auburn, Ind., Team Quality Services (TQS) appears deceptively small. “In fact, the local community sometimes sees us as a mom-and-pop operation, but we’re far from it,” says founder Chris Straw.

Indeed, TQS has another 140 employees located throughout the United States, Canada and Mexico, and it generates more than $8 million in annual revenue. The company’s external market model has played a major role in its success — and enables it to import more capital back into its community.

TQS provides a slew of quality-related services that includes field representation, inspection, energy, engineering and safety. It even has an accredited metrology lab with high-tech equipment that can measure components within millions of an inch and find imperfections undetectable to the human eye.

“We’ve helped change how the industry handles quality issues,” Straw says, explaining that manufacturers used to rely on in-house staff. This meant technicians traveled from plant to plant and often spent hours on planes to reach a facility with a quality issue. Yet with its extensive network of specialists, TQS can get on the scene faster, tackle bigger problems and offer a broader array of expertise.

“Suppose an automobile manufacturer ordered taillights that turn out to be scratched or have some other defect,” Straw says. “Because our employees are local, we can have personnel at a manufacturer’s facility within hours or even minutes to inspect materials and resolve problems.”

In addition to its agility, TQS distinguishes itself with a ‘can-do’ culture. “Employees take deep pride in what we do, and we’ve been able to say ‘yes’ to customer requests that seemed impossible and pull together to make them happen,” says Straw.

With only 10 employees at its headquarters office in Auburn, Ind., Team Quality Services (TQS) appears deceptively small.

With only 10 employees at its headquarters office in Auburn, Ind., Team Quality Services (TQS) appears deceptively small. “In fact, the local community sometimes sees us as a mom-and-pop operation, but we’re far from it,” says founder Chris Straw.

Indeed, TQS has another 140 employees located throughout the United States, Canada and Mexico, and it generates more than $8 million in annual revenue. The company’s external market model has played a major role in its success — and enables it to import more capital back into its community.

TQS provides a slew of quality-related services that includes field representation, inspection, energy, engineering and safety. It even has an accredited metrology lab with high-tech equipment that can measure components within millions of an inch and find imperfections undetectable to the human eye.

“We’ve helped change how the industry handles quality issues,” Straw says, explaining that manufacturers used to rely on in-house staff. This meant technicians traveled from plant to plant and often spent hours on planes to reach a facility with a quality issue. Yet with its extensive network of specialists, TQS can get on the scene faster, tackle bigger problems and offer a broader array of expertise.

“Suppose an automobile manufacturer ordered taillights that turn out to be scratched or have some other defect,” Straw says. “Because our employees are local, we can have personnel at a manufacturer’s facility within hours or even minutes to inspect materials and resolve problems.”

In addition to its agility, TQS distinguishes itself with a ‘can-do’ culture. “Employees take deep pride in what we do, and we’ve been able to say ‘yes’ to customer requests that seemed impossible and pull together to make them happen,” says Straw.

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Second-Stage Rockstars

Because second-stage entrepreneurs are so focused on their businesses, their contributions often go unnoticed by the media, policymakers, economic developers and community stakeholders. With that in mind, celebrating growth entrepreneurs and communicating their value is part of the foundation’s entrepreneurship mission, which it carries out in a variety of ways.

Among these is Second-Stage Rockstars, a series of online articles that examines the ongoing impact of second-stage companies. These stories chronicle not only second-stagers’ economic growth, but also how they may be transforming their industry, creating empowering workplaces or excelling as corporate citizens. Below are some recent Rockstars; others can be found in our archives.