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When Errors Are Not an Option

Digital Library > Operations and Technology > Inventory control “When Errors Are Not an Option” Alaskan Brewing Co. leveraged its biggest operational obstacle to develop impressive organizational muscle. The Juneau-based microbrewery, which generates more than $10 million in annual sales, is landlocked. This adverse geography affects everything — from bringing in ingredients to shipping finished product. A weekly barge from…

Understanding Clears the Air

Digital Library > Building and Inspiring an Organization > Communication, general “Understanding Clears the Air” Connect with nearly anyone more effectively and avoid unproductive heated discussions. When discussion sizzles and tempers flare, float this rule: "No one can make their point until they restate the last person’s point to his or her satisfaction," suggests author and consultant Stephen R. Covey….