The Quest for Quality
TQM may no longer be the flavor of the month, but it can still boost your productivity and profits.
Get Inside Your Customers' Heads and Then Watch the Sales Roll In
Digital Library > Defining and Serving a Market > Sales techniques “Get Inside Your Customers’ Heads and Then Watch the Sales Roll In” Customer-focused selling means you must get into your customers’ heads, finding out what they are thinking and why, and get your sales process in sync with your customers’ buying process. The Eight Roles of Selling The Student….
Surprise! New OSHA Site Can Actually Save You $
Digital Library > Operations and Technology > Safety “Surprise! New OSHA Site Can Actually Save You $” Complying with federal rules costs the average small business 20 cents out of each budget dollar. But you might at least save on consulting fees by surfing the U.S. Occupational Safety and Health Administration (OSHA) Web site. Geared to small businesses, the new…
Why You Need an E-Mail Policy Now
40% of e-mails are personal: How to get back to business.
Establish a Culture of Success
Digital Library > Human Resources Management > Employee selection “Establish a Culture of Success” Companies can grow fast. Unfortunately, employees don’t always keep up, says John M. Cook, CEO of The Profit Recovery Group, an Atlanta-based company that provides recovery audit services. "You’re always wrestling with the fact that companies can grow that fast, people often can’t," says Cook. "One…
When to Hire a Personal Security Team
You’ve probably put a lot of thought into security for your expensive office equipment — locks, alarms, maybe an overnight security guard. But do you have a plan to protect yourself? Learn to assess, address and minimize the risks to your personal safety.
Close Encounter of a Bureaucratic Kind
John Ryan learns how to untangle — and profit from — red tape.
Cutting In the Middleman Boosts Profits
Backroads uses Web site to enhance all sales channels, travel agents pump up sales 15% – 19%.
The P&L: Your Scorecard of Profitability
Use your income statement as a management tool.