Heads Up! B2B E-Procurement Is Hard at Work
Stop the paper chase; save time and money through B2B online purchasing.
When a Customer Goes Bankrupt… Act Quickly
Digital Library > Legal Issues and Taxes > Bankruptcy “When a Customer Goes Bankrupt… Act Quickly” To recover product shipped shortly before your customer announced bankruptcy, inform the company and the bankruptcy court within 10 days of when you delivered product of your intent to reclaim your products from the bankrupt company. Warning: If your product is being used as…
Time Is Money: Jay Jaffe Saves Both
Virtual office reduces commuting by 500 hours and slices real-estate bill by $280,000 annually.
Customer Service: A Powerful Growth Tool
Strategies to keep your customers clamoring for more.
How to Write an Operations Manual
A procedures manual for your company protects you from trusting too much in particular employees to operate your business, serves as a guide for new trainees, and provides an emergency recovery plan.
Persistence Pays Off: TV on the Web Wins Big
Dave Gardy badgered his partners — until they saw the light.
Get Inside Your Customers' Heads and Then Watch the Sales Roll In
Digital Library > Defining and Serving a Market > Sales techniques “Get Inside Your Customers’ Heads and Then Watch the Sales Roll In” Customer-focused selling means you must get into your customers’ heads, finding out what they are thinking and why, and get your sales process in sync with your customers’ buying process. The Eight Roles of Selling The Student….
Interactive Kiosks Keep You in Touch 24 X 7
Digital Library > Defining and Serving a Market > Electronic commerce “Interactive Kiosks Keep You in Touch 24 X 7” Interactive kiosks — such as bank ATMs or interactive point-of-sale displays — allow the sale of goods, distribution of information and the tracking of that data, all without having a person in the loop. And this technology is about to…
Tax Breaks Ahoy?
Keep your eyes open for proposed tax relief with the Small Business Works Act of 2001.
Managing the Employee Promotions Process
What happens when an upper-level position opens up and several employees want the job? Strong management and a good succession plan can help you reward your best performers, soothe the wounded egos of those who were passed over and keep team morale high.