How to Create a Customer Survey

14 Jan, 2002
How satisfied are your customers? Use these tips on question phrasing and layout to maximize the response rate and the value of the results when you prepare and apply a written ...

How to Use Employment Contracts

14 Jan, 2002
In such a litigious society, all business owners need to understand the necessity for employment contracts (such as confidentiality agreements), at-will termination agreements and noncompete agreements. Should you use them? What's ...

Telecommuting: Pros and Cons

14 Jan, 2002
Viable telecommuting programs require clear policies, advance trouble-shooting, and unconventional management styles. But they can pay off in happier, more productive workers.

Job Sharing: Twice the Benefits or Double the Problems?

14 Jan, 2002
You've heard all about it, but how can you make job sharing serve your business interests? Here are basic ways and long-term tips to ensure that you have two productive job ...

Recruiting in Tough Times

14 Jan, 2002
Use innovative ideas and guerilla tactics for hiring excellent talent to your firm. This Quick Read Solution offers new ways to think about hiring.

Dealing With Personal Relationships at Work: Dating at Work

14 Jan, 2002
In the ever-busy world of entrepreneurial business, we are always at work or thinking about work. Where else are we going to meet people who share our interests? Should we date ...

Passing the Fair-Pay Test: Determining if Your Salaries are Competitive

14 Jan, 2002
How do your salaries stack up against your competitors'? Keep your employees — and keep them happy — by comparing pay rates across your industry.

Creating Your Employee Policy Handbook

14 Jan, 2002
Employee handbooks should be more than just a pile of photocopies you thrust at a new hire. Handbooks provide a common framework for communicating your corporate culture. If used properly, they ...

Understanding the Costs of Employee Turnover

14 Jan, 2002
Can anyone in your company give you a figure for TOTAL expenditures last year in replacing employees? You might be surprised to find that you are spending more on turnover than ...

Just-in-Time Inventory Management

14 Jan, 2002
You've heard of JIT to use warehouse space better and to deliver goods to customers more efficiently. Can it work for your operation? How do you implement it?