A smile a day keeps bankruptcy at bay
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“A good temper and a happy mood will show up in your bank account.” — Ed Lowe
Our panel of entrepreneurs responds …Whistle while you ‘work’We make bread every day. We enjoy what we do, and our customers appreciate the fact that we do it. It’s hard not to smile when you think you’re getting paid to do this.
Sure, in our business there are folks who are difficult — customers who pay slowly, order late, complain incessantly. But we’ve consciously decided not to spend the majority of our time on these people. Instead, we focus our energies on the good ones — the customers who know we take the art of baking quite seriously, but understand we have fun doing it.
Our love for our craft and dedication to it breeds a confidence level in the bakery that has become infectious. We can relax and enjoy ourselves because we know what we’re doing. And our customers return again and again because they believe it as well. — Josh Allen, president,Companion Baking Co.
The human side of change
Pain is often the result of efforts to undertake large-scale change. Mapping out changes on paper makes accomplishing the changes look simple, but all too often no one anticipates how the human beings involved might react to change.
To ignore or underestimate the people component of change is to court disaster. This begrudging acknowledgment represents an important leap forward in thinking. Unless the human element of change is well managed by enlightened leaders, an organization’s long-term capacity for creating wealth could be damaged. The evidence now points clearly to a link between the change process and the bottom line. If you don’t manage one, you don’t get the other. — Ellen Bolsch, president and CEO, Island Care Inc.
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Articles in our Entrepreneur’s Resource Center appeared in print and online newsletters published previously by the foundation. More than 1,000 articles can be found in the categories below, addressing timeless challenges faced by entrepreneurs of all types.