Tips for Communicating With Your Employees
Create a culture of open communication in your entire organization with these easily mastered skills.
Tips for Being a Good Board Member
Serving on a corporate board of directors can be rewarding for both you and that company. Board membership has its advantages and drawbacks — read these tips so as not to waste anyone’s time while you serve.
The Makings of a Great Leadership Team
Digital Library > Building and Inspiring an Organization > Teams “The Makings of a Great Leadership Team” Three key differences are what count, according to a recent study by the Hay Group, a worldwide management consulting firm, and researchers from Harvard University. The study revealed that outstanding leadership teams share a number of characteristics: They are real teams, characterized by…
Ten Critical Elements of a Winning Business Plan
The financial experts agree: the business plan is the most crucial element of a loan application. Regardless of what type of investor you approach — a traditional bank lender, venture capitalist, angel, or any of the many others — before they even consider your loan request, they will want to review your business plan. In this article from Entrepreneurial Edge Magazine, Tom Canfield, president of the Enterprise Corporation of Pittsburgh, says these ten questions should be answered in your business plan.
Surviving, Prospering, Growing By Capitalizing on Media Attention
Ed holmes turns disaster into opportunity.
Streamlined E-Procurement
Digital Library > Defining and Serving a Market > Electronic commerce “Streamlined E-Procurement” If you do business with large corporations — or hope to — listen up: U.S. business-to-business e-commerce will hit $2.7 trillion in 2004, reports Forrester Research. In its survey of Fortune 1000 executives, more than 90% had plans to buy and sell on the Internet. Chalk up…
Retaining a Family’s Shared Goals
Father/daughter team prepares for a changing of the guard; secures employee, customer loyalty.
Retain Customers by Helping Your Help Desk
Digital Library > Defining and Serving a Market > Customer service “Retain Customers by Helping Your Help Desk” Nothing is a bigger turn-off for customers than an unhelpful help desk. Shape up your customer service by getting in touch with the Help Desk Institute. The Help Desk Institute, a Colorado Springs, Colo.-based organization for service and support professionals, has formed…
Predicting Customers’ Purchasing Patterns
Digital Library > Defining and Serving a Market > Customer relationship management (CRM) “Predicting Customers’ Purchasing Patterns” You don’t need psychic powers to read your customers’ minds — just a little high-tech help. Customer-relationship-management software uses artificial intelligence and advanced information-modeling techniques to deliver meaningful data about purchasing patterns and behavior. "The more I know about you, the more I…