How to Create a Customer Survey
How satisfied are your customers? Use these tips on question phrasing and layout to maximize the response rate and the value of the results when you prepare and apply a written customer survey.
How satisfied are your customers? Use these tips on question phrasing and layout to maximize the response rate and the value of the results when you prepare and apply a written customer survey.
Pre-employment testing is an easy way to ratchet your hiring process up to its most effective level. You can offer jobs only to candidates who promise to synergize with your team, and place new hires in the department perfectly suited for their personality.
How long have you been at the top of your organization? Are you as thrilled by your position now as you were that first year? Are you as effective at your job? We ask you to consider those difficult questions, so that you can put yourself in the most strategic role.
Find out why you should perform a valuation for your company. Then examine several valuation methods you should consider.
In a complex marketplace, how best do you calculate price? A simple cost-plus-profit model isn’t always that simple. Have you evaluated your pricing strategies and considered all the variables? It can reveal why some things sell and others don’t.
We’ve brainstormed a long list of basic marketing techniques to better attract your customer. Some of them don’t even cost any money.
Place emphasis on internal succession planning, so the employees you mentor will be motivated to stick around for a long time.
Have you heard yourself speak recently? You gain or lose business because of what you say and how you say it. Learn ways to improve your style.
Can anyone in your company give you a figure for TOTAL expenditures last year in replacing employees? You might be surprised to find that you are spending more on turnover than on retaining the employees you have.
How do your salaries stack up against your competitors’? Keep your employees — and keep them happy — by comparing pay rates across your industry.