Understanding the Costs of Employee Turnover

14 Jan, 2002
Can anyone in your company give you a figure for TOTAL expenditures last year in replacing employees? You might be surprised to find that you are spending more on turnover than ...

How to Create a Customer Survey

14 Jan, 2002
How satisfied are your customers? Use these tips on question phrasing and layout to maximize the response rate and the value of the results when you prepare and apply a written ...

Hiring for Retention and Promotion

14 Jan, 2002
Place emphasis on internal succession planning, so the employees you mentor will be motivated to stick around for a long time.

Smart, Simple Direct-Marketing Ideas

14 Jan, 2002
We've brainstormed a long list of basic marketing techniques to better attract your customer. Some of them don't even cost any money.

How to Value Your Company

14 Jan, 2002
Find out why you should perform a valuation for your company. Then examine several valuation methods you should consider.

Revealing the Person Behind the Resume: Pre-employment Testing

14 Jan, 2002
Pre-employment testing is an easy way to ratchet your hiring process up to its most effective level. You can offer jobs only to candidates who promise to synergize with your team, ...

How to Stay on the Right Side of Nondiscrimination Laws

14 Jan, 2002
Avoid discrimination in your company by taking a proactive stance. Following a few simple guidelines will help you to create and promote a workplace that encourages diversity and steers clear of ...

How to Use Employment Contracts

14 Jan, 2002
In such a litigious society, all business owners need to understand the necessity for employment contracts (such as confidentiality agreements), at-will termination agreements and noncompete agreements. Should you use them? What's ...

Telecommuting: Pros and Cons

14 Jan, 2002
Viable telecommuting programs require clear policies, advance trouble-shooting, and unconventional management styles. But they can pay off in happier, more productive workers.

How to Analyze Profitability

1 Jan, 2000
Although the pride of ownership and career satisfaction are healthy goals, the most likely reason you started your business was to generate profits. This guide introduces you to several methods for ...